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Helping People Find Their Way 

Visitor Information

Natchaug Hospital helps people find their way to recovery from mental illness and substance abuse. We welcome helping partners in the care of our patients.

Thank you for helping us ensure the dignity, privacy, and safety of people in our programs by following the guidelines below.

The information found on this page will assist visitors coming to Natchaug Hospital's main location, Mansfield Center.

For visitor information at other Natchaug locations, please contact those locations directly.

  Inpatient Courtyard at the Mansfield Center Location
Inpatient Courtyard at the Mansfield Center Location

Visiting Guidelines

We welcome visitors. Please help us protect the privacy and safety of our patients and family members. Please respect these guidelines:

  • Photo ID is needed for each visitor (except children under 16 with a family member).

  • Please, no more than two visitors at a time.

  • Visitors under 16 must be with an adult.

  • Visitors under the age of 12 must be approved by the doctor.

  • Visitors may not smoke at the hospital.

The hospital reserves the right to impose restrictions on visitation in order to ensure the safety and/or medical needs of our clients, visitors and staff.

Help us to Serve You and Your Family Better

Natchaug Hospital wants to meet the needs of the people we serve. We welcome your ideas about how to make our programs better.

If you are worried about the care you or a loved one is receiving at Natchaug Hospital, please contact the director of the program.

Download a Patient/Visitor Guide:
Download our visitor guide in both English and Spanish

Visiting Hours

Adult Inpatient Unit:

Mon, Tue, Wed, Fri, Sat, Sun: 6:15 - 7:15 PM

Thursdays: 6 - 7 PM
For families coming to the multi-family group

Patients at the hospital for drug or alcohol treatment may not have visitors for 72 hours after admission. The staff closely watches their health and makes sure they are safe.

Adolescent Inpatient Unit:

Mon - Fri: 6:15 PM - 7:15 PM

Sat & Sun: 2 - 3 PM and 6:15 - 7:15 PM

Children’s Unit:

Mon - Fri: 6:15 PM - 7:15 PM

Sat & Sun: 2 - 3 PM and 6:15 - 7:15 PM

Please Note:

The hospital knows that the support of loved ones is a key part of the recovery process. If you need to visit at times other than regular visiting hours, please contact the patient’s primary therapist. The therapist may be able to make a plan for another time to visit.